- Sie sind hier:
- Home
- »
- Download FAQ's
PowerSHAPE Download Support
If you have any comments, questions please view the FAQ (Frequently Asked Questions) section. This should further assist you or you can e-mail PowerSHAPE for support.
This page is a collection of frequently asked questions and answers, covering issues within PowerSHAPE:
Question index
1. How do I get my password?
2. When I try to run PowerSHAPE I get the error - EXCEPTION ACCESS VIOLATION (c0000005). How do I fix it?
3. My internet connection is too slow for such a large download. Can I get a CD?
4. The installation abort with the message "Unable to Install Language Files". What am I doing wrong?
5. When I try to run PowerSHAPE it says "A required file NETRAP.DLL was no found." How can I fix it?
Answers
| 1. How do I get my password? |
To receive your password you need to fill out the registration form on the Delcam website,
www.delcam.com/download_pshape/download.htm
and your password will be automatically emailed directly to you. It is therefore essential that you provide a valid e-mail address in the registration request.
|
| Return to index |
| 2. When I try to run PowerSHAPE I get the error - EXCEPTION ACCESS VIOLATION (c0000005). How do I fix it? |
This error message means that your graphics card does not provide the correct level of Open GL support for PowerSHAPE, and that PowerSHAPE is seeking functions not provided by your card. Please check that your graphics card is one from the supported list. See www.delcam.com/download_pshape/cards/cards.htm for full details of all supported cards, and their appropriate driver versions.
|
| Return to index |
| 4. The installation aborts with the error message "Unable to install Language Files". What am I doing wrong? |
There are two installation files in the PowerSHAPE download area. The main one is called PSHAPExxxx.EXE, and is (by far) the larger of the two. This is the actual program. PSLANGxxxx.EXE is a special add-on which allows PowerSHAPE to be run in languages other than English. This error message means that you are attempting to install the language support pack before you have installed PowerSHAPE itself. Install PowerSHAPE first and all will be well.
|
| Return to index |
| 5. When I try to run PowerSHAPE it says "A required file NETRAP.DLL" was not found. How can I fix it? |
This problem only affects Windows 2000 installations.
Some PCs are set up to look for library files in the same directory as the main program. Because of the differences between different versions of Windows (NT/98/2000) this can cause problems. To solve this problem, open 'My Computer' and find the folder where the PowerSHAPE-executable (program) has been installed. This will be something like -
C:\dcam\product\powershapexxxx\sys\exec
In this folder you should see several files, one of which is called NETAPI32.DLL If you cannot see this file, it is because your computer is set up so as to keep system files hidden from view. Click on 'View' and select 'Options'. Click on the 'View' tab, and click 'Show all files' ON. Locate the file NETAPI32.DLL and click it with the right hand mouse button. From the pop-up menu select Rename. Change the name of the file to NETAPI32_OLD.DLL
PowerSHAPE will now function correctly.
|
| Return to index |
